SHIPPING 

LUZTEM only ships within the United States for now. (International shipping will be coming soon!)

We offer FREE domestic shipping in all orders in the United States excluding Hawaii, Alaska, and Puerto Rico. All orders are shipped via USPS (United States Post Office). Please allow 2-3 business days for your order to process.

We also offer Priority Shipping if you need to receive your order sooner. Note: your order will be shipping from California, so take that into consideration when choosing to expedite. Also please allow additional time for weekends and holidays.

 

RETURN POLICY

If you're not happy with your LUZTEM purchase, we will gladly accept returns within 90 days for a full refund. Please contact our Customer Service team at contact@luztem.com to obtain a FREE USPS return label.

Make sure you return your item in a well-padded envelope or box to prevent further damage and include the order ID number, and your first and last name.

 

CANCELATION POLICY

If you would like to cancel your order, please send us an email ASAP at contact@luztem.com with your order ID number. We cannot guarantee that we will be able to cancel your order as it may have already shipped, in which case, we will work with you to submit your return once it arrives.